Customers are a powerful brand advocates that would stick with a brand over a long period of time and would be consider lifelong customers. Positive reviews from your customer can do more for your brand than any marketing campaign would do they are sharing their experience on your behalf. The more customers are rewarded through the loyalty program; they would mostly likely become repeat customers and move into your loyal customers. Thus a great marketing tool to keep your customer happy and retain loyal customers to your brand.
Within the hotel business, one of the major goals is to encourage guests to repeat their stay or stay with a co-brand. This is not easy to achieve, but with the services of Loyalty Connection it is now more attainable than before, with the latest technology creating a direct link with customers that reinforces recognition and offers rewards.
In loyalty connection, we use the five basic foundations
1. Measure customer spend 2. Understand customer behavior 3. Reward Performance 4. Motivate future behavior 5. Measure Results
In order to maintain the value and needs of your customers to the business in order to achieve the success.